Shipping & Delivery

We want your order to arrive in the same condition it left us — fresh, protected, and ready to enjoy.

Because many Fruit & Nut Co. products are temperature-sensitive, we may adjust when an order ships during periods of warm weather to help prevent packages from sitting in carrier facilities or delivery vehicles over a weekend.

Order Processing

Orders are typically processed within 1–3 business days.

Processing time is separate from the shipping time shown at checkout. During holidays, promotions, or periods of high order volume, processing may take a little longer.

Once your order has been packed and a shipping label has been created, you'll receive tracking information by email.

Warm Weather & Chocolate Shipping

Chocolate and heat don't mix well.

During warmer months, we take additional care when shipping chocolate and other temperature-sensitive products. Depending on the destination, weather conditions, and expected transit time, we may:

• Hold an order briefly to avoid unnecessary weekend transit

• Use insulated packaging and/or cold packs when appropriate

• Recommend or require a faster shipping method for particularly hot destinations

Cold packs are designed to help protect your order during transit, but they are not intended to remain frozen throughout the entire journey. It is normal for them to arrive partially or completely thawed.

We strongly recommend shipping temperature-sensitive orders to an address where someone can bring the package indoors shortly after delivery.

Please do not leave chocolate outside, in a mailbox, or on a hot porch after delivery.

Weekend Shipping

We try to avoid having temperature-sensitive orders sit in a carrier facility over the weekend.

For this reason, an order placed later in the week may be held until the following Monday or next appropriate shipping day.

You may receive a tracking number before the carrier physically receives your package. This simply means your shipping label has been created and your order is being prepared for shipment.

Shipping Times

Transit times shown at checkout are estimates provided by the shipping carrier and generally begin once the package has been accepted by the carrier.

Business days typically do not include weekends or carrier holidays.

Unexpected delays caused by weather, carrier disruptions, incorrect addresses, or other circumstances outside our control may affect delivery times.

P.O. Boxes

Some of our shipping services cannot deliver to P.O. Boxes.

For the widest selection of shipping options — particularly for temperature-sensitive orders — we recommend providing a physical street address at checkout.

Check Your Shipping Address

Please double-check your shipping address before completing your order.

Fruit & Nut Co. is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

If you notice an error, contact us as soon as possible. We will do our best to update the address if the order has not yet shipped.

After Your Package Arrives

Bring your package indoors as soon as possible.

If your order contains chocolate and feels warm when it arrives, don't worry if the chocolate has softened slightly. Place it in a cool, dry area and allow it to return to room temperature before handling.

Melted or Heat-Damaged Products

We take reasonable precautions to protect temperature-sensitive products during shipping. However, once a package has been delivered, we cannot control how long it remains outdoors or the conditions in which it is stored.

If your order arrives with significant heat-related damage, please contact us promptly and include:

• Your order number
• Photos of the affected products
• Photos of the shipping box and packaging

We'll review the situation and do our best to make it right.

Damaged Packages

If your package appears to have been damaged during shipping, please keep the original box and packaging and take photos before disposing of anything.

Contact us with your order number and photos so our team can review the issue and, when necessary, work with the shipping carrier.

Questions About Shipping?

Not sure which shipping option to choose for a chocolate order?

Contact the Fruit & Nut Co. at info@fruitandnutcompany.com team before ordering and we'll be happy to help.

Fruit & Nut Co. USA