Frequently Asked Questions

Where are Fruit & Nut Co. products made?

Many of our products are made by our team in Canada, including our chocolates and signature spreads. We also source premium fruits, nuts and specialty ingredients from around the world.

Do you use real chocolate?

Yes. We use real chocolate, never compound chocolate. Real chocolate requires more care to work with, but we believe the difference in taste and quality is worth it.

Where do you get your ingredients?

We source from different regions around the world based on quality and availability. For example, our signature pistachio cream is made with premium California pistachios.

Do you ship across the USA?

Yes! We ship to customers across the contiguous United States from our U.S. operations in Michigan.

How do you ship chocolate in warm weather?

We take extra care when shipping heat-sensitive products. Available shipping methods may vary depending on your destination, and farther destinations may require expedited shipping.

During periods of extreme heat, we may also hold an order briefly to avoid unnecessary weekend transit.

Will my chocolate melt?

We take precautions to help protect chocolate during transit, but chocolate is naturally heat-sensitive and we cannot control temperatures once a package leaves our facility.

We recommend bringing your package inside as soon as possible after delivery.

How long does it take to process my order?

Most orders are prepared within 1–3 business days. During busy periods or extreme weather, processing or shipment may take a little longer.

Do you offer free shipping?

Shipping offers and thresholds may change from time to time and will be shown on our website or at checkout.

Bulk, wholesale and foodservice orders are excluded from retail free-shipping offers and promotional shipping discounts.

Do you offer wholesale or foodservice sizes?

Yes. We offer select products in bulk and foodservice formats, including our pistachio cream.

Visit our Bulk & Foodservice collection or contact us at info@fruitandnutcompany.com for larger-volume inquiries.

Are your products made in a facility that handles allergens?

Yes. We work with a variety of ingredients, including tree nuts, peanuts, milk, soy, wheat, sesame and other allergens.

Always refer to the ingredient and allergen information on the individual product before purchasing.

Why can my product look slightly different from the photos?

Many of our products are made in batches and use ingredients such as real chocolate, nuts and fruit. Natural variations in colour, texture and appearance can happen from batch to batch.

How should I store my order?

Most of our chocolates and spreads should be stored in a cool, dry place away from direct sunlight and heat. Always follow any product-specific storage instructions shown on the packaging.

Can I visit your Michigan location?

Our U.S. location is not a retail storefront and is not open to the public. All consumer orders should be placed through our website.

How can I contact Fruit & Nut Co.?

For questions about an order, products or wholesale inquiries, email us at:

info@fruitandnutcompany.com