Refund & Return Policy

Last Updated: August 29, 2026

At Fruit and Nut Co., LLC, we take care in preparing, packing, and shipping every order. Because we sell food and other consumable products, our return and refund policy is different from that of retailers selling non-food merchandise.

Please review this policy before placing your order.

FOOD PRODUCTS & RETURNS

For food safety, sanitation, and quality-control reasons, food and other consumable products are generally final sale and cannot be returned or exchanged once they have shipped.

This includes, but is not limited to:

• Chocolate and confectionery

• Nuts and nut products

• Dried fruits

• Gummies and candy

• Spreads, creams, and butters

• Snacks

• Spices and seasonings

• Gift boxes and food bundles

• Other edible products

We cannot accept returned food products for resale, even if the package appears unopened.

This does not affect any rights or remedies available to you under applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives significantly damaged, defective, or you receive an incorrect item due to an error on our part, please contact us at info@fruitandnutcompany.com as soon as reasonably possible after delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs of the affected product

• Photographs of the shipping box and packaging if shipping damage occurred

Please keep the affected products and original shipping packaging until your claim has been reviewed. We may require additional photographs or information to evaluate the issue.

If we determine that an item arrived damaged, defective, or incorrect, we may, as appropriate and subject to applicable law:

• Replace the affected item;

• Issue store credit;

• Provide a partial refund; or

• Issue a refund for the affected item.

The appropriate resolution will depend on the circumstances of the order and the nature of the issue.

CHOCOLATE & WARM-WEATHER SHIPPING

Chocolate and certain other products are sensitive to temperature.

During warm weather, we may use insulated packaging, cold packs, expedited shipping, delayed shipping, or other reasonable measures intended to reduce heat exposure.

These measures reduce the risk of melting but cannot guarantee that chocolate will remain below a particular temperature throughout transit.

Cold packs are not intended to remain frozen for the entire journey. A cold pack arriving warm or thawed does not by itself mean that the product is defective or unsafe.

Chocolate may also develop a whitish or cloudy appearance known as “bloom” following temperature fluctuations. Bloom can affect appearance or texture but does not necessarily mean that the chocolate is unsafe to consume.

DELIVERY OF TEMPERATURE-SENSITIVE PRODUCTS

Customers ordering chocolate or other temperature-sensitive products are responsible for monitoring tracking information and making reasonable arrangements for the package to be brought indoors promptly following delivery.

We are generally unable to provide refunds or replacements for melting or heat damage that occurs after a package has been successfully delivered and left outdoors, in a mailbox, on a porch, in a vehicle, or otherwise exposed to unsuitable temperatures.

If you believe your chocolate was already significantly heat-damaged when it was delivered, contact us promptly at info@fruitandnutcompany.com with your order number and photographs of the product and packaging.

We will review the circumstances, including available tracking and delivery information, before determining an appropriate resolution.

PERSONAL TASTE & PREFERENCE

Food preferences are subjective.

We do not generally provide refunds, replacements, or exchanges because a customer:

• Does not like the taste, flavor, sweetness, texture, or appearance of a product;

• Expected a product to taste different;

• Changes their mind after receiving an order; or

• Orders the wrong flavor, variety, size, or product.

If there is an actual quality, safety, or product issue, please contact us so we can review it separately.

NATURAL & HANDCRAFTED VARIATIONS

Many Fruit and Nut Co. products are handcrafted or contain agricultural ingredients such as nuts, fruits, chocolate, and other naturally varying ingredients.

Reasonable differences in color, size, shape, texture, coating, decoration, weight, or appearance may occur between batches and are not necessarily defects.

Product photographs on our website are intended to reasonably represent the products offered but may not exactly match every item received.

ALLERGIES & INGREDIENT INFORMATION

Customers are responsible for reviewing ingredient and allergen information before consuming a product.

Our products may contain or come into contact with allergens including peanuts, tree nuts, milk, wheat, soy, sesame, and other allergens.

If you have a severe allergy or specific dietary restriction, please contact us at info@fruitandnutcompany.com before ordering.

If you receive a product that is materially different from the product ordered or believe the product packaging contains incorrect ingredient or allergen information, do not consume the product and contact us immediately.

ORDER CANCELLATIONS & CHANGES

If you need to cancel or modify an order, contact us at info@fruitandnutcompany.com as soon as possible.

We will make reasonable efforts to accommodate your request, but cancellations and modifications are not guaranteed once an order has entered processing.

Once an order has shipped, it generally cannot be cancelled.

If we are able to cancel an order before shipment, the applicable amount will be refunded to the original payment method.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Street address

• Apartment or suite number

• City

• State

• ZIP code

• Recipient name

If you notice an error, contact us immediately. We will make reasonable efforts to update the address if the order has not yet been processed or shipped.

We are generally not responsible for packages that are delayed, returned, misdelivered, or lost because of an incorrect or incomplete address supplied by the customer.

If a package is returned to us because of an address provided incorrectly by the customer, additional shipping charges may apply if the customer requests reshipment.

Any refund available for a returned package may exclude shipping charges and other nonrecoverable costs to the extent permitted by applicable law.

CARRIER DELAYS

Delivery dates and transit times provided by shipping carriers are generally estimates unless expressly guaranteed.

Fruit and Nut Co., LLC is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier disruptions, transportation delays, natural disasters, holidays, or other service interruptions.

A carrier delay by itself does not automatically qualify an order for a refund.

However, if a delay materially affects the condition of a food product, contact us with photographs and your order information so that we can review the situation.

Nothing in this section limits cancellation, refund, or other rights that cannot legally be waived.

LOST PACKAGES

If tracking does not show your package as delivered and you believe it has been lost in transit, please contact us.

We may need to allow the carrier a reasonable amount of time to investigate or locate the package before issuing a replacement or other resolution.

Depending on the circumstances, we may initiate a carrier claim on your behalf.

If the carrier confirms that the package was lost before delivery, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

PACKAGES MARKED AS DELIVERED

If carrier tracking shows your package as delivered but you cannot locate it, please first:

1. Check around the delivery location;

2. Check with household members, neighbors, reception desks, mailrooms, or building management where applicable; and

3. Allow a reasonable period of time in case the carrier marked the package delivered shortly before completing delivery.

You should also contact the shipping carrier when appropriate.

If the package still cannot be located, contact us and we will review the available tracking and delivery information.

A carrier's confirmed delivery scan does not automatically guarantee a refund or replacement. Claims involving packages reported missing after confirmed delivery will be reviewed individually and handled in accordance with applicable law.

REFUSED & UNCLAIMED PACKAGES

Orders that are refused, unclaimed, or otherwise returned to us may not automatically qualify for a full refund.

Because food products may be unable to be resold after leaving our control, refunds for refused or unclaimed food shipments will be evaluated individually.

Original shipping charges, return shipping charges, carrier fees, and other nonrecoverable costs may be deducted from any refund where permitted by applicable law.

SHIPPING CHARGES

Original shipping charges are generally non-refundable once an order has shipped, except where required by law or where the refund results from an error for which Fruit and Nut Co., LLC is responsible.

If only part of an order is affected by an issue, any approved refund or replacement may be limited to the affected product rather than the entire order.

REFUNDS

Approved refunds will generally be issued to the original payment method used for the purchase.

After we issue a refund, your bank, credit card issuer, or payment provider may require additional processing time before the refund appears on your account.

These processing times are controlled by the financial institution or payment provider and are outside our control.

FRAUDULENT OR ABUSIVE CLAIMS

Fruit and Nut Co., LLC reserves the right, to the extent permitted by law, to deny or limit refunds, replacements, credits, or future purchases where we reasonably determine that there is evidence of fraud, misrepresentation, repeated abuse of our policies, manipulation of delivery claims, or other improper activity.

We may request reasonable documentation necessary to investigate a claim.

Nothing in this section limits rights or remedies that cannot lawfully be waived.

CHARGEBACKS & PAYMENT DISPUTES

We encourage customers to contact us at info@fruitandnutcompany.com first if there is a problem with an order so that we have an opportunity to review and resolve the issue.

If a payment dispute or chargeback is filed, we reserve the right to provide the payment processor, financial institution, or other relevant parties with information reasonably necessary to respond to the dispute, including order information, customer communications, applicable policies, tracking information, proof of delivery, and other relevant transaction records, subject to applicable law and our Privacy Policy.

Filing a payment dispute does not alter the applicability of these Terms or policies, except where applicable law or payment-network rules provide otherwise.

POLICY ABUSE

We want to provide fair resolutions when genuine problems occur.

We reserve the right to restrict future purchases or take other reasonable action where we identify patterns of fraudulent claims, excessive refund or replacement requests, false reports of non-delivery, or other abuse of our policies.

Any such action will be taken in accordance with applicable law.

OUR RIGHTS & APPLICABLE LAW

Nothing in this Refund & Return Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded, restricted, or waived.

If any portion of this policy conflicts with applicable law, the applicable law will control to the extent of that conflict.

This Refund & Return Policy forms part of and should be read together with our Terms of Service, Shipping Policy, and Privacy Policy.

CONTACT US

Questions or concerns regarding an order, refund, or return can be sent to:

Fruit and Nut Co., LLC
Email: info@fruitandnutcompany.com